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DELIVERY:
We generally do not stock contact lenses. We order from the manufacturer
so that the lenses are completely fresh and have their full expiry time
available to you. You can expect your order to be dispatched by us within
3 working days from the day we receive the order. If for any reason
your order will not be dispatched within 3 working days (e.g. manufacturer
advises us that they are out of stock…very unusual!) we will contact
you and let you know.
GUARANTEE: We provide two guarantees. Firstly there is our No
Quibble Guarantee – if you are not happy for any reason please
return the products to us and we will fully refund any unopened and
undamaged packs. Secondly there is our Security Guarantee - Our customers
have never reported fraudulent use of their credit or debit cards when
shopping online with Opticzone. In the event of any unauthorised charges
being made to your credit or debit card we will cover your liability
to a maximum of £100. The only conditions are that the unauthorised
use of your credit card resulted through no fault of your own from purchases
made at Opticzone and that you have notified your card issuer of the
unauthorised use and followed their procedure for recovery from this
use.
EYE
EXAMINATIONS: It is a condition of our Contact Lens supply that
you have had a consultation by a qualified Optometrist within the preceding
18 months, and that you supply us with a fully completed Contact Lens
prescription signed & dated by the Optometrist.
PRIVACY:
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998) and according to the Which? Web Trader Code of Conduct.
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will never pass your e-mail address to any other party.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit
consent.
The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law and the Which? Web Trader
Code.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to prevent
this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
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